Privacy policy

Who we are

This privacy policy explains how Jackson & Ashley ("we", "us") collects, uses and shares your personal information when you visit or buy from jacksonandashley.com. If you have any questions, contact us at support@jacksonandashley.com.

Information we collect

When you place an order, we collect your name, email address, phone number, billing and shipping addresses, and order details. Payment is handled by our payment processors, and we never see or store your full card number.

When you browse the site, we automatically collect information about your device and visit, such as your browser, IP address, pages viewed and how you arrived at the site. We collect this using cookies and similar technologies.

When you contact us or sign up to our newsletter, we collect the details you give us, such as your name, email address and message.

How we use your information

We use your information to process and deliver your orders, send order and shipping updates, respond to your questions, handle returns and refunds, prevent fraud, improve our site, and, if you've agreed to it, send you marketing emails. You can unsubscribe from marketing emails at any time using the link in any email.

Sharing your information

We share your information only with the service providers that help us run the store, such as Shopify for hosting and checkout, payment processors, fulfillment partners, shipping carriers, and email and analytics providers. Payment transactions are processed securely using SSL encryption, and we never store full card numbers. We may also share information where required by law. We do not sell your personal information.

Cookies and advertising

We use cookies to keep the site working, remember your cart and understand how people use the site. We may also use advertising cookies, such as those from Google, to show you relevant ads and measure how well they work. You can control cookies through your browser settings and opt out of personalized Google ads at adssettings.google.com.

How long we keep your information

We keep order information for as long as we need it for our records, including for tax and accounting purposes, unless you ask us to delete it and we are not required to keep it.

Your rights

Depending on where you live, including under US state privacy laws such as the California Consumer Privacy Act (CCPA), you may have the right to access, correct or delete the personal information we hold about you, and to opt out of certain uses of it, including targeted advertising. You can opt out on our Your Privacy Choices page, or make any request by emailing support@jacksonandashley.com. We will respond within the time the law requires and will not treat you differently for making a request.

We also honor Global Privacy Control (GPC) signals. If your browser or device sends one, we treat it as a request to opt out of the sale or sharing of your personal information for targeted advertising, where the law requires it.

Children

Our site is not intended for children under 16, and we do not knowingly collect personal information from them.

Changes to this policy

We may update this policy from time to time. The latest version will always be on this page.

Contact

Email support@jacksonandashley.com or call +1 (917) 764-1369, Monday to Friday, 9am to 5pm ET. We reply within one business day.

Jackson & Ashley, 19-50 Steinway St, Astoria, NY 11105, USA